PARTNER TERMS AND CONDITIONS – HELPMYCAR

Last updated: To be completed

1. PURPOSE OF THE PLATFORM

HelpMyCar is a digital platform that connects customers with independent professional towing, roadside assistance and vehicle transport providers. HelpMyCar does not perform these services itself.

2. ADMISSION OF PARTNERS

Each partner must have a valid company/VAT number, be legally authorised to provide the services, hold the required permits, registrations and insurance, have a valid driving licence, provide accurate data and comply with applicable laws.

3. RESPONSIBILITY OF THE PARTNER

The partner is an independent service provider and is fully responsible for business activities, permits, insurance, taxes, social contributions, employees, vehicles, materials and legal obligations.

4. INSURANCE

The partner must maintain all legally required insurance during the entire cooperation with HelpMyCar.

5. DAMAGE TO CUSTOMER VEHICLES

Any damage to a vehicle, property or person during a job is exclusively the responsibility of the relevant partner.

6. VEHICLES AND MATERIALS

The partner is responsible for safe, suitable and legally compliant vehicles and materials, including maintenance, inspections, repairs and safety.

7. DOCUMENTS AND PERMITS

The partner must provide valid documents on request, including company/VAT number, insurance documents, driving licence and any permits. HelpMyCar may suspend an account if documents are missing, expired or incorrect.

8. COMMISSION AND PAYOUTS

For each successfully completed job, HelpMyCar receives a commission as stated on the platform. Payouts are processed through Stripe Connect or another provider chosen by HelpMyCar.

9. COMPLAINTS AND QUALITY

HelpMyCar may investigate customer complaints. In case of serious complaints, fraud, misuse, unprofessional behaviour, dangerous situations or breach of these Terms, an account may be temporarily or permanently blocked.

10. NO EMPLOYER-EMPLOYEE RELATIONSHIP

The cooperation does not create an employment relationship. The partner acts independently and at its own responsibility.

11. LIMITATION OF LIABILITY

HelpMyCar only provides a digital platform. To the extent permitted by law, HelpMyCar is not liable for damage, loss, delays, partner errors, partner acts or disputes between customers and partners.

12. CHANGES

HelpMyCar may change these Terms at any time.

13. CONTACT

HelpMyCar

E-mail: info@helpmycar.be

Company number: To be completed